Solutions Architect · FOMX.ai (2026 - Present)
I own the full lifecycle solo, end to end: the idea, requirements, architecture and design, AI-assisted development, testing, deployment, and the CI/CD pipeline itself - no stage handed off to someone else. Partnering with FOMX.ai, a Claude Partner Network firm building Claude-based AI systems for small and mid-sized businesses, every AI-generated change is reviewed and tested before it ships. One platform live in production, a second in system integration, a third in active development.
- Specified, directed, and shipped Tourney, a fantasy sports platform live on AWS with an agentic assistant built in and live scoring pulled from ESPN's real-time API, in full use through the March 2026 NCAA tournament in a pool that covered its own hosting costs.
- Owns two further applications end to end: a financial planning advisor with a retrieval-augmented knowledge base now in system integration, and a workflow and tracking platform in active development.
- Developed the reusable delivery patterns the team builds on - shared agent instructions, tool definitions, and guardrails - cutting recurring AI cost by an order of magnitude.
- Built a reusable retrieval-augmented generation pipeline as a standalone, dataset-agnostic package, so any application in the group points it at its own corpus instead of rebuilding retrieval each time.
- Enforced answer fidelity in the advisor application by making code, not the model, the sole source of every published figure - eliminating fabricated numbers in generated guidance.
- Established a dev-to-SIT-to-production pipeline in GitHub Actions with five automated checks every deploy must pass, plus a required human sign-off before anything reaches production.
The full technical detail for each of these three platforms is on its own page - Tourney, Runway, GetSeen.
Senior IT Manager, Enterprise Data Management Office (2023 - 2026)
Directed product ownership for the enterprise Data Retention and Disposition Catalogue (DRDC), strengthening governance, correcting systemic design failures, and enabling accurate ownership, compliant retention paths, and audit-ready evidence.
- Restored DRDC integrity by updating 95% of application records with verified ownership and retention paths through a targeted remediation plan that exposed uncatalogued and non-compliant data.
- Specified requirements and guided development of TD's standardized DRD evidencing tool, producing audit-ready disposition artifacts.
- Reengineered DRDC design by adding mandatory fields, integrating issue tracking, and enforcing ownership accuracy to align with audit expectations.
- Revised DRD standards and procedures with external consultants and trained data owners, strengthening accountability and reducing regulatory and reputational risk.
- Presented DRD program status, open risks, and remediation progress to senior technology and business stakeholders.
- Nominated for the 2025 CEO WOW! Leadership Award for advancing DRD governance and enterprise engagement.
Senior IT Manager, IA Operations (2022 - 2023)
Led automation operations across 50+ automations and 300+ virtual machines supporting 15+ business lines; stabilized failing environments and strengthened operational readiness across distributed teams.
- Streamlined incident handling, driving an 83% reduction in volume and eliminating weekly leadership escalations.
- Optimized straight-through RPA performance to 99% by establishing metrics-driven reviews that surfaced failure points for targeted remediation.
- Implemented automated dashboards, standardized monitoring, and monthly reporting to strengthen governance and accelerate triage.
Senior IT Development Manager, ECM Development & Operations (2019 - 2022)
Managed custom development and operational stewardship for enterprise content management applications supporting large-scale ingestion and document processing - Technical Asset Owner for 9 custom Java applications processing more than 1.3 million new documents per month.
- Overhauled ECM operational workflows, driving an incident reduction of more than 90% through automated monitoring and modernized team processes.
- Automated daily verification activities with Microsoft Power Automate, cutting review time from hours to minutes.
- Led a 2-day, cross-team recovery effort that restored monetary processing and prevented a payroll failure.
- Led change management for upgrades, patching, and releases across 9 ECM applications, coordinating business stakeholders and offshore vendor teams.
- Recovered platform stability through accelerated triage and targeted remediation, earning the 2021 CEO Leadership WOW! Award.
Senior IT Development Manager, BPM & ECM Development (2010 - 2019)
Steered custom development across BPM and ECM platforms during major upgrade cycles and enterprise modernization initiatives - scaled onshore and offshore teams to more than 40 resources.
- Established the Pega development practice for TD US and built a cross-trained BPM and ECM team capable of supporting multiple niche technologies.
- Coordinated delivery and level-3 support across BPM and ECM platforms; oversaw the transition of 7 ECM applications from .NET to Java to strengthen platform stability.
- Owned the development budget and vendor relationships for onshore and offshore partners, scaling the team past 40 resources.
ECM BPM Development Team Lead (2004 - 2010)
Drove ECM and BPM platform development during the Commerce-TD merger, architecting foundational workflow and ingestion components for digital and physical documents supporting the integrated enterprise.
- Architected and built NAMES, a critical anti-money-laundering workflow application - still in use at TD Bank's stores today, more than twenty years later.
- Designed and developed an MS SQL ETL solution for data loading, and a reusable object-oriented framework (.NET & SQL Server) that laid the foundation for future development.
- Built custom FileNet Capture solutions enabling automated capture of physical documents using barcodes for indexing.
- Oversaw a team of 10 development resources, onshore and offshore.
FileNet Application / Web Developer (1997 - 2004)
Team lead and lead application/web developer providing custom Enterprise Content Management solutions for multiple clients on FileNet - finance, healthcare, and energy.
- Built a reusable object-oriented framework configurable for custom solutions across multiple industries.
- Involved in pre-sales and presentations to prospective clients, building proofs of concept.
Application Developer / Consultant (1995 - 1997)
Provided custom enterprise solutions for healthcare and finance clients using the Documentum workflow/content management system, VB, PowerBuilder, and SQL Server.
Developer / Consultant (1994 - 1995)
Software developer on a proprietary banking system - the start of a 30+ year career in enterprise IT.
President (Boys Basketball) & Gym Assigner (2015 - 2022)
Ran the operational and technology side of the program, not just the title.
- Built and ran the program's website, online sign-up forms, and a shared calendar system so teams could swap gym times when needed.
- Sourced leagues, tournaments, and referees each season.
- Tracked and verified background clearances for every coach and volunteer in the program.